Return and Refund Policy

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Thank you for shopping with My Fashion Forward! We carefully inspect our merchandise before it is shipped. Because of the nature of our boutique and to keep our policies fair and consistent for all customers, all sales are final except in the limited circumstances described below.

1. ALL SALES ARE FINAL

My Fashion Forward does not accept returns, exchanges, or refunds for change of mind, incorrect sizing, color preferences, fit, style preferences, or any other reason unless specifically covered by this policy.

Please carefully review the product description, size information, photos, and other available details before placing your order.

Once an order has been placed, we encourage customers to carefully review their order confirmation to make sure the selected items, sizes, colors, and shipping information are correct.

2. WRONG ITEM RECEIVED

If you receive an item that is different from the item you ordered, please contact My Fashion Forward within 48 hours of delivery.

Please provide your:

• Order number
• Name
• Description of the incorrect item
• Clear photographs of the item received and its packaging

After we verify the issue, we will provide instructions for returning the incorrect item. My Fashion Forward will cover the appropriate return shipping costs for an item that was sent incorrectly.

Once the incorrect item is returned and received, we will work to provide the correct item, subject to availability. If the correct item is unavailable, we may issue a refund or another appropriate resolution.

3. DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the packaging, when applicable

After reviewing the information, My Fashion Forward may provide a replacement or refund for the damaged item, as appropriate.

Damage that occurs after delivery due to wear, improper handling, washing, alterations, or other customer use is not considered damage upon arrival and is not eligible for a refund or replacement.

4. ORDER NEVER RECEIVED

If you never receive your order, please contact My Fashion Forward so we can investigate the shipment.

We may review the tracking information and contact the applicable shipping carrier to determine the status of your package.

If the package is confirmed to have been lost in transit and is not delivered, My Fashion Forward will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable shipping information.

If tracking shows that the package was delivered to the shipping address provided by the customer, My Fashion Forward may not be responsible for packages that are subsequently lost, stolen, or misplaced after confirmed delivery.

5. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

My Fashion Forward is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer.

If an order is returned to us because of an incorrect address, please contact us regarding available options. Additional shipping charges may apply to resend the order.

6. FINAL-SALE ITEMS

Because all sales are final, promotional items, sale items, clearance items, and regularly priced items are generally not eligible for returns, exchanges, or refunds.

The exceptions are limited to:

1. You received the wrong item or items.

2. Your item arrived damaged.

3. You never received your order because it was lost in transit.

7. WHAT IS NOT ELIGIBLE FOR A REFUND OR RETURN

Refunds and returns will not be provided for:

• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Change of mind
• Fit or style preferences
• Items that do not look as expected based on personal preference
• Failure to review the product description or sizing information
• Items that have been worn, washed, altered, damaged, or used after delivery
• Items that were delivered according to the tracking information but were subsequently lost or stolen
• Orders shipped to an incorrect address provided by the customer

8. REFUND PROCESS

When a refund is approved, it will generally be issued to the original payment method used to place the order.

After My Fashion Forward approves a refund, please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Original shipping charges may not be refundable unless the refund is related to an error made by My Fashion Forward or another circumstance covered by this policy.

9. CONTACTING US ABOUT AN ISSUE

All claims for incorrect or damaged merchandise should be submitted within 48 hours of delivery.

Please contact:

My Fashion Forward

Email: kestiny@myfashionforward.com

When contacting us, please include your order number and any photographs or other information necessary to help us evaluate the issue.

10. POLICY ABUSE

My Fashion Forward reserves the right to investigate questionable claims and refuse refunds or replacements when there is evidence of fraud, misuse, intentional damage, or abuse of this policy.

11. POLICY CHANGES

My Fashion Forward reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page and will become effective when posted.

Thank you for shopping with My Fashion Forward. We appreciate your business and are committed to making sure your shopping experience is enjoyable and your orders are handled with care.